How to speak so that people want to listen (video)

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http://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_listen?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+TEDTalks_video+%28TEDTalks+Main+%28SD%29+-+Site%29

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